Security & Privacy Policy

Last updated: October 21, 2025

At FOLIGAIN® Australia, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR). We respect your right to privacy and will never share, sell, or disclose your personal information to third parties unless required by law or with your explicit consent.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or interact with our website, foligain.store. We may update this policy from time to time by amending this page. Please review it periodically to ensure you are comfortable with any changes.

Information We Collect

We may collect personal information when you visit our website, make a purchase, subscribe to our newsletter, or contact our Customer Service team. This may include:

• Name and contact details (email address, business name, phone number, and mailing address)
  
  

• Demographic details (postcode, IP address, preferences, and interests)
  
  

• Order and transaction information for purchases made through our website
  
  

• Payment information provided during checkout (see “Payments & Security” below)
  
  

• Feedback or survey responses you provide voluntarily
  
  

We also collect non-personal information (e.g., browser type, device, and pages visited) for analytics and website performance purposes.

Payments & Security: FOLIGAIN® Australia does not have access to your full credit card details. Payments are processed securely by our third-party payment provider, which complies with PCI-DSS (Payment Card Industry Data Security Standards). We store only limited transaction details necessary for verification, fraud prevention, and refunds.

How We Use Your Information

We use the information we collect to provide and improve our services, communicate with you, and enhance your experience with FOLIGAIN® Australia. Specifically, we may:

• Process and fulfil your orders and transactions
  
  

• Respond to inquiries or requests
  
  

• Maintain internal records and improve our products and services
  
  

• Send promotional emails about new products, special offers, or updates (only if you’ve opted in)
  
  

• Conduct market research to better understand customer preferences
  
  

• Customise our website and marketing materials to suit your interests
  
  

Under GDPR, our legal basis for collecting and processing personal data includes your consent, performance of a contract, and legitimate business interests such as improving our services and communications.

Security of Your Information

We take data security seriously. To prevent unauthorised access, disclosure, or loss, we implement appropriate physical, electronic, and managerial safeguards to protect the personal information we collect online.

All payment transactions are processed through secure, industry-standard encryption systems.

Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device that assist in analysing web traffic and tailoring the website to your preferences.

We use cookies for website functionality, analytics, and advertising. You can choose to accept or decline cookies via your browser settings. Most browsers accept cookies automatically, but disabling them may limit website functionality.

Links to Other Websites

Our website may contain links to other websites. However, once you leave our site, we have no control over external websites. We are not responsible for the protection or privacy of any information you provide while visiting other sites. Please review the privacy policies of those websites before providing any personal information.

Your Rights

Under the Australian Privacy Principles and GDPR, you have the right to:

• Access the personal information we hold about you
  
  

• Request correction of inaccurate or incomplete data
  
  

• Withdraw consent for marketing communications at any time
  
  

• Request deletion of your personal data (where legally permitted)
  
  

• Lodge a complaint if you believe your privacy has been breached
  
  

To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe, typically within 1–3 days.

Controlling Your Personal Information

You can control how your information is collected and used in several ways:

• When completing forms on our website, look for checkboxes to opt out of marketing.
  
  

• If you previously consented to receive promotional emails, you can unsubscribe at any time via the link in our emails or by contacting us.
  
  

• You may request that we delete, restrict, or correct your data at any time.
  
  

We will not sell, distribute, or lease your personal information to third parties without your consent, unless required by law.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes set out in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, your data will be securely deleted or anonymised.

International Transfers

Some of our service providers (e.g., payment processors, email and analytics providers) may store or process your information on secure servers located outside Australia, including in the United States or the European Union. Where personal information is transferred internationally, we implement appropriate safeguards to protect your privacy consistent with this policy and applicable laws.

Children’s Privacy

Our website and products are not intended for children under 16. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can delete it.

Updates to This Policy

FOLIGAIN® Australia may update this Privacy Policy periodically to reflect changes in law or business operations. The most recent version will always appear on this page, with the “Last updated” date clearly stated.

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal data, or believe your privacy has been compromised, please contact our Customer Support team.

We will respond promptly and work with you to resolve any concerns.